Privacy Policy

Last updated: 24 May 2025

1. Introduction

Sin City Spirits Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018. This Privacy Policy explains:

What personal data we collect
How and why we use it
Your rights over your data
How we protect it
How to contact us

By visiting our website or placing an order, you accept the practices described here. If you disagree, please do not use our services.

2. Data Controller

Sin City Spirits Ltd
Registered in England, Company No. 14950160
Registered Office: Beckside Court, Annie Reed road, Beverley, HU17 0LF
Contact for data/privacy matters: hello@sincityspirits.com

3. What Information We Collect

We collect both data you provide and data collected automatically:

A. Data You Provide Voluntarily

Account & Order Information: Name, billing and shipping address, email, phone number, order history.
Payment Information: We do not store full card details on our servers; payment is processed via secure third-party gateways (e.g., Stripe, PayPal). We store only the minimal reference/transaction data needed for order records.
Marketing & Communication Preferences: If you subscribe to newsletters or promotions, we store your consent and preferences.
Customer Service Interactions: Any information you share when contacting us (e.g., queries, complaints, reviews).

B. Data Collected Automatically

Usage Data: IP address, device/browser type, operating system, pages visited, referral URL, country/region.
Cookies and Tracking Technologies: We use cookies (essential, analytics, functional, marketing with consent) to remember your preferences, analyse site usage, and deliver relevant content. See our Cookie Policy for details.

4. How We Use Your Information

We process your data on one or more of these legal bases:

Contractual necessity: to process and fulfill your orders, manage your account, provide customer service.
Legitimate interests: to improve our website and services, prevent fraud, and for internal analytics. We balance these interests against your rights.
Consent: for marketing communications (you may withdraw consent at any time).
Legal obligation: to comply with tax, accounting, and other regulations.

Specific uses:

Order Fulfillment: process orders, arrange delivery, send order updates.
Payment & Fraud Prevention: process payments securely, detect and prevent fraudulent transactions.
Customer Service: respond to inquiries and resolve issues.
Marketing: send newsletters, promotional offers, and product updates if you have opted in. You can unsubscribe at any time.
Analytics & Improvement: understand how customers use our site to improve functionality and content.
Compliance: share data with authorities or third parties when required by law (e.g., for tax audits).

5. Data Sharing and Third Parties

We do not sell or rent your personal information. We may share data with:

Service Providers: payment processors, delivery/courier companies, email marketing platforms, analytics providers. They act as data processors under confidentiality agreements and GDPR obligations.
Legal or Regulatory Authorities: when required by law, court order, or to protect our rights.
Business Transfers: in the event of a merger, sale or acquisition, subject to confidentiality and data protection safeguards.
Affiliates/Partners: only if necessary and with contractual requirements to maintain GDPR compliance.

6. International Transfers

Your data may be processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses) are in place so your data remains protected at GDPR standard.

7. Data Retention

We retain personal data only as long as necessary for the purposes listed, or as required by law:

Order records & financial data: typically retained for at least 6 years for tax/accounting compliance.
Marketing data: until you unsubscribe, or for up to [X] years unless you withdraw consent earlier.
Support inquiries: kept as long as needed to resolve issues and for record-keeping.
After the retention period, data is securely deleted or anonymised.

8. Your Rights

Under UK GDPR, you have rights including:

Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request deletion in certain circumstances (e.g., withdrawal of consent if no other legal basis applies).
Restriction: request limited processing in certain cases.
Portability: receive your data in a structured, commonly used format.
Object: to processing based on legitimate interests or marketing.
Withdraw Consent: for marketing at any time without affecting prior lawful processing.
Lodge a Complaint: if you believe we process data unlawfully, you can complain to the UK Information Commissioner’s Office (ICO).

To exercise any right, contact hello@sincityspirits.com. We will respond within statutory timeframes.

9. Cookies and Tracking

See our Cookie Policy for details on the cookies we use, their purposes, and how to manage preferences. We deploy:

Essential cookies: to enable website functionality.
Analytics cookies: to understand site performance (e.g., Google Analytics).
Functional cookies: to remember settings and preferences.
Marketing cookies: to deliver relevant ads, only if you consent.

A cookie banner on first visit will allow you to accept or decline non-essential cookies.

10. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect data from minors. If we learn we have inadvertently collected data from someone under 18, we will delete it promptly.

11. Security

We implement technical and organisational measures (e.g., HTTPS encryption, secure servers, access controls) to protect your data. However, no system is 100% secure—please use strong passwords and keep login details confidential.

12. Third-Party Links

Our site may include links to third-party websites (e.g., social media, payment gateways). We are not responsible for their privacy practices; please review their policies separately.

13. Changes to This Policy

We may update this Privacy Policy periodically (e.g., when laws change or our practices evolve). The “Last updated” date will reflect changes. We encourage you to review it regularly. Significant changes will be communicated (e.g., via site notice or email if you are subscribed).

14. Contact Us

For questions or to exercise your rights, contact:
hello@sincityspirits.com
Sin City Spirits Ltd, Beckside Court, Annie Reed road, Beverley, HU17 0LF, UK